Tag-Archive for ◊ Customer Service ◊

18 Jun 2009 Unhappy Workout World Customer

About 6 months ago:

I realised I had a bit of extra weight that I needed to remove, so I decided to checkout the local equipment suppliers. I finally found somewhere that made you feel welcome it was WW in Mile End, SA. I bought a few small items (approx $200) for my boxing bag, ie. gloves, strapping, etc. Customer service was great (for now). Then I found a few other items that caught my eye, I told them I’ll be back to get them later.

It was approx a week until I went back and ordered a 4-way boxing stand ($699), the waiting time was “middle of next week” the salesperson said. I didn’t mind too much, I called them at the end of the following week as I was expecting a call. They had explained that “…it must have missed the truck!” (WTF!!! how can something so big miss a truck?)

I called them the following week more…